Privacy Policy
Effective Date July 1st 2024
Elevate Real Estate (referred to as “we,” “us,” or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
1. Collection of Personal Information
We may collect the following types of personal information:
– Contact Information: Name, address, email, phone number.
– Financial Information: Bank account details, credit card information, financial statements.
– Property Information: Property ownership details, tenancy agreements.
– Usage Information: Information about your interactions with our website and services.
We collect personal information directly from you when you:
– Fill out a form on our website.
– Contact us via phone, email, or in person.
– Subscribe to our newsletter or other communications.
– Participate in surveys or market research.
We may also collect personal information from third parties such as:
– Real estate agents.
– Property developers.
– Publicly available sources.
– Credit reporting agencies.
2. Use of Personal Information
We use your personal information for the following purposes:
– Providing Services: To facilitate property transactions, leasing, and management services.
– Communication: To respond to inquiries, provide customer support, and send updates.
– Marketing: To send promotional materials and information about our services (you can opt-out at any time).
– Compliance: To comply with legal and regulatory requirements.
3. Disclosure of Personal Information
We may disclose your personal information to: Service Providers, Contractors, agents, and service providers who assist us in providing our services.
– Regulatory Authorities: Government agencies and regulatory bodies as required by law.
– Professional Advisors: Lawyers, accountants, and business advisors.
– Business Partners: Partners and affiliates involved in property transactions.
We will not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:
– Secure storage of physical and electronic records.
– Access controls and encryption.
– Regular security audits and updates.
5. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out-of-date. To make a request, please contact us using the details provided below.
6. Cookies and Website Usage
We use cookies and similar technologies to collect information about your use of our website to enhance your experience. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:
Elevate Real Estate
Email: info@elevartere.com.au
9. Complaints
If you believe we have breached the Australian Privacy Principles, you can make a complaint to us using the contact details above. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).