Elevate Real Estate (“we”, “us”, “our”) is committed to protecting the privacy of our clients, website visitors, and all individuals who interact with our services. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information

• Full name

• Email address

• Phone number

• Business name and position

• Postal or office address

Property & Business Information

• Property details you provide for selling, leasing, or appraisal

• Business operations information relevant to industrial/commercial property needs

Website & Digital Information

• IP address

• Browser type

• Cookies and usage analytics

• Any data submitted via our website forms

2. How We Collect Your Information

We collect personal information when you:

• Make an enquiry through our website

• Contact us via email or phone

• Engage us for property services (selling, leasing, investing, advisory)

• Subscribe to updates or newsletters

• Interact with our digital platforms or social media

We may also receive information from third parties such as service providers, marketing partners, or publicly available sources.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide requested services

• Conduct property sales, leasing, valuations, and strategic advisory

• Provide market updates, newsletters, or marketing material (you may opt out at any time)

• Improve our website, customer experience, and business operations

• Comply with legal and regulatory obligations

We do not sell or rent your personal information.

4. Disclosure of Information

We may share your information with:

• Professional advisers (lawyers, valuers, accountants)

• Marketing and IT service providers

• Government agencies where required by law

• Potential buyers, tenants, or vendors as relevant to a property transaction (with consent)

All third parties are required to handle your data in accordance with privacy laws.

5. Data Storage & Security

We take reasonable steps to protect your personal information from:

• Loss

• Misuse

• Unauthorised access

• Modification

• Disclosure

Information may be stored electronically or in hard copy, using secured systems and access controls.

6. Cookies & Website Tracking

Our website uses cookies and analytics tools to:

• Improve site performance

• Understand visitor behaviour

• Personalise user experience

You may disable cookies in your browser settings; however, this may impact site functionality.

7. Accessing and Correcting Your Information

You have the right to:

• Access the personal information we hold about you

• Request corrections if the information is inaccurate or outdated

To do so, contact us using the details below.

8. Marketing Communications

By providing your contact details, you may receive updates, newsletters, or market insights.
You can unsubscribe anytime using the link in our emails or by contacting us directly.

9. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices of those sites, and we recommend reviewing their policies separately.

10. Contact Us

If you have questions about this Privacy Policy, would like to access your information, or wish to make a complaint, please contact:

Elevate Real Estate
Email: info@elevatere.com.au
Phone: 03 8761 9036
Address: Suite 358, 44 Lakeview Drive, Scoresby VIC 3179